Effective Date: October 30, 2026
IMPACT PC TECHNOLOGIES LLC (hereinafter referred to as "we" or "us") Registered Address: 302 Rose Ann Dr, Chambersburg, PA 17201, United States
We fully respect and protect the personal privacy of all users accessing our official website. This Privacy Policy sets out how we collect, use, store and share personal information. It applies to all users who browse our website, download our applications, submit inquiries or send feedback to us.
By continuing to browse our website or sending us inquiries and feedback via email, you acknowledge that you have read and fully agree to the terms of this Privacy Policy. If you object to any provision herein, please immediately stop accessing our website and online services. We may revise this Policy to reflect changes in applicable laws or business operations, and updated versions will be posted prominently on our homepage.
Personal Information We Collect
We follow the data minimization principle and only collect information necessary for business communication, website security maintenance and service improvement. Data is obtained from two sources:
Information You Voluntarily Provide
When you send business inquiries, technical questions, cooperation proposals or feedback via our online contact form or feedback email ([email protected]), you may voluntarily submit personal data including your email address, phone number, name or display name, text content of your message, and attached screenshots, documents and other materials included in your email. You are free to decide whether to provide such information; no mandatory fields are required. You only need to provide the contact details necessary to complete our communication.
Automatically Collected Information
When you download and use our applications, we may collect crash logs, diagnostic data and other application performance metrics solely to ensure stable operation and troubleshoot technical failures.
How We Use Your Information
We will only process your personal data for the legitimate purposes set forth below and will never use it beyond the scope specified:
- Respond to your inquiries and feedback: We use your contact information to reply to your questions, follow up on business communications and resolve technical issues. We retain conversation records to maintain continuity of our correspondence.
- Website maintenance and experience optimization: We aggregate anonymized browsing data to understand user interests, optimize website structure and page layout. We also use error logs to identify technical faults and continuously improve user experience.
- Security protection and risk control: We use IP addresses and device identifiers to detect crawlers, malicious bulk access and cyberattacks, safeguarding our servers and website. We retain access logs for incident investigation. We will provide relevant data when legally requested by judicial or regulatory authorities with valid legal documentation.
- News and updates (only with your explicit consent): We will only send you product updates, technical releases and business notifications to your email if you explicitly opt in. You may send an email to unsubscribe at any time, and we will cease all such communications immediately upon receiving your request.
Information Sharing & Cross-Border Data Transfers
We never sell or rent your personal information to third parties. We only disclose data in limited and necessary scenarios, and we require all receiving parties to uphold equivalent confidentiality obligations:
Permitted Third-Party Recipients
Third-party service providers that host our servers, maintain our website or conduct data analytics; our affiliated group entities bound by the same privacy standards; law enforcement and regulatory bodies when compelled by valid legal orders. We only share anonymized and de-identified data with service vendors.
Cross-Border Data Transfers
User data is stored on servers located within the United States. For users residing in the European Economic Area (EEA), we implement Standard Contractual Clauses (SCCs) approved by the European Commission to ensure data protection meets GDPR requirements. All cross-border transfer arrangements will be published on our website, and you may raise objections to such transfers.
Business Restructuring
In the event of a merger, asset sale or business transfer, user personal data will be transferred together with the relevant business assets. We will require the successor entity to continue complying with this Privacy Policy, and we will post advance notice of such changes on our website.
Data Retention & Information Security
Retention Period
We only store your personal information for the shortest duration required to fulfill the purpose of collection. Correspondence records will be automatically deleted 90 days after we finish replying to your message. Anonymous statistical data will be regularly archived and de-identified. Data that we are legally required to retain will be kept for the minimum statutory period and then permanently anonymized upon expiry.
Security Safeguards
All data transmission is protected by SSL/TLS encryption, and identifiable personal information is stored in isolated encrypted databases. We enforce strict least-privilege access controls: only a small number of authorized customer service and IT staff can access personal data, and every access action is logged and traceable. We conduct regular internal privacy compliance training and impose disciplinary action for unauthorized access or data leakage.
Data Breach Response
If a personal data breach occurs, we will immediately contain the security risk, assess the scope of the incident, notify affected users within 72 hours as required by applicable law, and report the breach to relevant regulatory authorities. We will also provide users with protective recommendations to mitigate potential losses. No online data storage can be guaranteed to be absolutely secure; please contact us promptly if you detect any unauthorized use of your information.
Your Data Rights
General Rights (Applicable to All Users)
- Right to Know and Right of Access: You may contact us to request a copy of the personal data we hold about you together with details of how your data is processed. We will verify your identity and respond within 15 working days.
- Right to Correction and Right to Erasure: You may request correction of inaccurate personal data. You may also request full deletion of your personal information once our communication ends, after you withdraw your consent, or if we process your data in violation of this Policy.
- Right to Withdraw Consent: You may opt out of receiving marketing communications at any time. Withdrawing consent will not affect prior lawful data processing activities.
- Right to Restrict Processing: You may request us to stop using your data for statistical analysis and marketing outreach. We will only retain data needed to respond to your inquiries and maintain website security.
CCPA Rights for California Residents
You have the right to know what categories of personal information we collect, the sources of such data, and the third parties with whom we share data. You may submit requests to export or delete your personal information. We will not discriminate against you or restrict your website access because you exercise your CCPA privacy rights. We do not sell personal information at present. If this practice changes in the future, we will provide an easy opt-out mechanism. You may also appoint an authorized agent to submit requests on your behalf.
Protection of Minors
We do not actively collect personal information from children under the age of 13. If a minor wishes to contact us for support, the communication must be submitted by their legal guardian. We only collect the minimum contact information necessary for the conversation and will never use minors’ data for marketing purposes. If we discover we have collected data from a minor without parental consent, we will immediately delete all such records and terminate the communication. Guardians may submit requests to view or delete their child’s personal data, and we will complete all processing within 20 working days.
Policy Updates & Contact Information
We will post prominent notifications on our homepage if we make material changes to this Privacy Policy. Your continued use of our website constitutes acceptance of the revised Policy.
For privacy inquiries, data subject requests or privacy-related complaints, please contact us at:
Email: [email protected]
Address: 302 Rose Ann Dr, Chambersburg, PA 17201, United States
IMPACT PC TECHNOLOGIES LLC